I bought a laptop that has installed Windows 10. Although the laptop has two USB ports, the laptop does not detect that the USB ports are present. So, if I plug a USB flash drive, the laptop does not detect it. The same issue happens. I do not have the CD drives for the laptop. I try to update in Windows Update but it indicates that there is an error. I go to the site of the company, but I do not find anything related to the USB ports.
Since you are having problems updating, you might want to scan for spyware and viruses first, just to make sure that your machine is not infected. Next, you should boot up in Safe Mode since that only boots up the most necessary device drivers for the computer. To do so, turn the power button to the laptop on and press the “F2,” “F8,” “F10,” or “F12” key. It varies with laptops, so it might be any one of those keys. Select the option for Safe Mode with Networking so that your computer can connect online to download the correct drivers. Once you are in Safe Mode, complete the next set of directions.
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Laptop Doesn’t Detect USB Ports
One of the options you have available is to use the Device Manager to check the status of the USB ports. If something is wrong with the port itself, you should be able to tell simply by looking. Typically, you can access it by completing a path similar to this one: Start> Control Panel> Performance and Maintenance. System> System Properties> Hardware> Device Manager. If the USB ports are defective, you should see an indication of this such as a yellow icon. Right click on the problematic port identification for options. What you need to do at this point is decide whether you want to click the Driver Tab and update the driver or if you want to uninstall the USB port and reboot the computer. If you uninstall the USB port, when you reboot, the computer should automatically install the correct device driver for you.
Hard Reset
Laptop problems are often solved with a simple hard reset. Follow these directions to complete a hard reset: Disconnect your laptop from its power source and all of the external devices that are connected to it including speakers, printer, and so on. Gently turn the laptop over and remove the battery. Hold the power button down for a full minute to allow any residue power to drain from the laptop. Return the battery to the laptop, connect the laptop back to its power source, and replug in the external devices. Turn the laptop back on to see if the problem has been solved.
Check That USB Is Enabled in the BIOS
If the computer’s BIOS is not set up to enable USB support, then this problem can occur. Boot up your computer and press the “Delete” key as soon as possible. You might need to check your manual for the laptop to see if this is the correct key to enter the BIOS. Search for USB support and check to see that it has been enabled. If it has not, fix it.